Terms of Service

BuukMark is a software-as-a-service (SaaS) platform that enables service businesses and restaurants to manage online bookings, staff scheduling, and customer communications. The service is provided via buukmark.com.

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable prior notice. We will not be liable to you or any third party for any such modification, suspension, or discontinuation.

• You must be at least 18 years old and have legal authority to enter into contracts on behalf of your business.
• You are responsible for keeping your login credentials secure. Notify us immediately of any unauthorised access.
• You must provide accurate, complete, and up-to-date information at registration. Providing false information may result in account termination.
• One account may be used by multiple staff members (employees) within the same business. Each employee receives their own login with restricted access.

BuukMark is offered on a subscription basis. By subscribing, you authorise us to charge your payment method on a recurring basis according to your chosen plan.

• Free trial: New accounts receive a 14-day free trial. No credit card is required to start. At the end of the trial, you must subscribe to continue using the service.
• Billing cycle: Subscriptions are billed monthly or annually in advance.
• Price changes: We will provide at least 30 days' notice before any price increase takes effect.
• Cancellation: You may cancel your subscription at any time from the billing settings. Cancellation takes effect at the end of the current billing period — you will not be charged again, and you retain access until the period ends.
• Refunds: Payments are non-refundable except as required by Estonian consumer law or at our sole discretion.
• Taxes: Prices are shown exclusive of VAT. Estonian and EU VAT rules apply where applicable.

All payments are processed by Stripe. By providing payment details, you agree to Stripe's terms.

You agree not to use BuukMark to:

• Violate any applicable laws or regulations
• Transmit spam, unsolicited messages, or harassing communications to customers
• Attempt to gain unauthorised access to other accounts or our infrastructure
• Reverse-engineer, copy, or create derivative works of our platform
• Use the service to process bookings for illegal activities
• Exceed reasonable usage limits or attempt to overload our systems

We reserve the right to suspend or terminate accounts that violate these rules without refund.

You retain ownership of all data you input into BuukMark (customer records, booking data, business information). By using the service, you grant us a limited licence to store and process this data solely to provide the service.

Upon account termination, you may request a data export within 30 days. After that period, your data may be deleted in accordance with our Privacy Policy.

You are responsible for obtaining all necessary consents from your customers to send them communications (emails, SMS) via BuukMark, in compliance with GDPR and applicable marketing laws.

When you use BuukMark to store and process personal data of your customers, BuukMark acts as a data processor on your behalf, and you act as the data controller. We process customer data only on your documented instructions (i.e. to provide the service). Our processing activities are detailed in our Privacy Policy. By accepting these Terms, you also enter into a Data Processing Agreement with us as required by GDPR Article 28.

BuukMark and all its content, features, and functionality (including but not limited to software, text, graphics, logos) are owned by BuukMark OÜ and are protected by Estonian and international intellectual property laws.

We grant you a limited, non-exclusive, non-transferable licence to use the service for your internal business purposes during your subscription term. This licence does not include the right to sublicense, resell, or create derivative works.

We aim to provide a reliable service but do not guarantee 100% uptime. We will make reasonable efforts to perform maintenance outside of peak hours and provide advance notice of planned downtime.

BuukMark is not liable for any losses arising from temporary unavailability of the service due to maintenance, technical failures, or events outside our control.

To the maximum extent permitted by applicable law, BuukMark OÜ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising from your use of the service.

Our total liability to you for any claim arising from or relating to these Terms or the service shall not exceed the amount you paid to us in the 3 months preceding the claim.

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under Estonian or EU law.

Either party may terminate the agreement at any time. We may suspend or terminate your account immediately if you breach these Terms, fail to pay subscription fees, or if we are required to do so by law.

On termination, your access to the service ceases immediately. Sections 5, 7, 9, 11, and 12 survive termination.

These Terms are governed by and construed in accordance with the laws of Estonia. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Estonia.

Before initiating formal proceedings, we encourage you to contact us at support@buukmark.com to resolve any dispute informally.

If you are an EU consumer, you may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Your continued use of the service after that date constitutes acceptance of the updated Terms. If you do not accept the new Terms, you must stop using the service and cancel your subscription before the effective date.

Questions about these Terms? Contact us: